Monday, August 20, 2012

Internet...Can't live with it, can't live without it

My disappearing act was not by choice. On Wednesday afternoon, I came home and wanted to check something on my beloved Pinterest only to find that the stupid internet wouldn't connect. Instead, I was given a message instructing me to contact my provider. So, with a huge sigh, I relented and called them, knowing this was going to be a hassle.

Two hours later, I was still on the phone with them, being juggled back and forth (by that time, I had talked to EIGHT separate people). Mind you, frustration was at it's limit. Here's how the conversations went:

Networking Tech (henceforth known as NT): Ma'am, is the light green now?
Me: No, it's still red.
NT: (pause)...I see it's still red. Can you please disconnect the black power cord and wait fifteen seconds then plug it back in.
Me: (eye roll) Ok, did you do something different? This didn't work the last four times we tried it.
NT: Is it working now?
Me: Don't you want me to wait fifteen seconds? Ok, I'll plug it back in...Nope, still blinking.
NT: I see there is a problem in your area with connect.
Me: (biting tongue) Oh? Well that would certainly explain my lack of internet connection.
* Insert variations of the same scenario for the next fifteen minutes * 
NT: Ok ma'am, I'm going to have you unplug your modem and wait fifteen minutes. After that, plug it in and try to surf. If it doesn't work, unplug it and wait three hours then try again. If you still can't connect, call us back.
Me: Ha. Ya. Ok. Thanks a lot. Click. 

That was the advice I got. Seriously. So of course it didn't work three hours later and I was absolutely not ready to give up the rest of my evening to be on the phone with them. So I tried again the next day after returning home from work. This time, I was only on the phone for 45 minutes. I told the new tech was the previous tech had told me in terms of troubleshooting. He said that was the worst advice he had ever heard (finally!!). After a short few tests, he decided a tech would need to come out. Cool. Yes, bring on the big guns! But no! Only available on Saturday or Tuesday. And are you ready for this? On Saturday, they need a window of 8am to 8pm. A twelve hour window??? That is just crazy talk.

Needless to say, the tech did come out. Turns out it WASN'T our fault and that some sort of animal had eaten through the wires. YAY! No extra charges for us! And, now our internet works better than it did before.

Long story short, by the time I actually got internet back, the boys were so starved to watch Firefly on Netflix that my computer was hijacked and not seen again until this morning when I picked it up off the table and headed to work.

But, I did have a productive-ish weekend around the house. Stay tuned for photos. Let's just say new renters for the pasture and a taste of fall in the air (at least in my kitchen).

Peace Out :)

2 comments:

  1. Hmmmm - why didn't my comment from last night not post? it was jus to sympathize - i hate it when the internet goes out - we are pretty much in civilization and it still goes away some days. hate it. mostly b/c it takes away my connections.

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  2. It's amazing how much I rely on it! I had all these recipes I wanted to try out this weekend, but NO! Couldn't look them up! How infuriating.

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